North Carolina Communicable Disease Manual

CCTO Data Clean-up Projects

Data Quality Clean-up

CCTO System Updates

CCTO System Updates

CCTO Job Aids

Navigating CCTO

  1. CCTO Glossary (PDF)
  2. How to log into the CCTO Tool (PDF)
  3. CCTO Access and Navigation (PDF)
  4. Using the CCTO Tool for the First Time (PDF)
  5. CCTO Guide to Outside Organizations (PDF)
  6. How to Use Timeline/Activities (PDF)
  7. Handing off Activities and Monitoring Events (PDF)
  8. CCTO_Creating A View (PDF)
  9. Reviewing Monitoring Events and Using Views (PDF)
  10. Priority Settings (PDF)
  11. For Admin Only: Uploading Multiple Contacts Using Excel (PDF)
  12. For Admin Only: View and Downloading Training for CCTO Administrators (PDF)
  13. For Admin Only: Merging Profiles for Admins (PDF)

Samples of Digital Outreach

  1. Samples of Digital Outreach-updated 3.19.24 (PDF)

Monitoring Events, Person, and Households

  1. Handling Duplicates (PDF)
  2. Quick Reference: Handling and Preventing Duplicates (PDF)
  3. Person Functionality (PDF)
  4. Sharing Records With Outside Orgs (PDF)
  5. Best Practices for Households (PDF)
  6. CCTO Reference for Outreach to Minors (PDF)

Documenting Referrals in CCTO

  1. Documenting Referrals in CCTO (PDF)
  2. Types of Resource Referral Needs (PDF)

CCTO for Case Patients

  1. Digital Case Notification (PDF)
  2. Verifying Case Flow and Notification (PDF)
  3. Understanding the Case Portal (PDF)
  4. Quick Reference: Informational Call Outcome Definitions

CCTO for Contacts

  1. Contact Tracer Roadmap to CCTO (PDF)
  2. Creating a Contact Monitoring Event (PDF)
  3. NC COVID Single Entry and Contact Flow into CCTO (PDF)
  4. Digital Exposure Notification for Contacts in CCTO (PDF)
  5. How to Begin Monitoring and Initial Assessment (PDF)
  6. How to Document and Monitor a Contact Testing Positive (PDF)
  7. Handling Out Of Jurisdiction Contacts (PDF)
  8. Checking Resource Needs in CCTO (PDF)
  9. Quick Reference: Final Monitoring Outcome Definitions (PDF)

 Archive

  1. CCTO Guide for K-12 Schools (PDF)
  2. Case Portal - CI Guidance (PDF)
  3. Case Portal - CT Guidance (PDF)

Resources and Technical Support

  1. CCTO Help Guide and Important Support Information
  2. Contact Tracing Help Desk Guide & Overview (PDF)
  3. How to submit a ticket into the ServiceNow Portal (PDF)
  4. How to setup your NCID for first time (PDF)
  5. How to reset your NCID password (PDF)
  6. How to set up a new user in the CCTO Tool (For LHD NCID Admins) (PDF)
  7. How to log into the CCTO Tool (PDF)
  8. CCTO Contact Tracing Tool FAQs (PDF)